Last Updated:​ 10 January 2026

I want you to be completely satisfied with your purchase from Ridge Supply. If you’re not happy, here’s how I handle returns and refunds:

1. Return Eligibility​

You may request a return if:

• The item is unused, in its original packaging, with tags/labels intact.

• Your request is submitted within 30 days of delivery.

• The product is defective, damaged during shipping, or incorrect (e.g., wrong item shipped).

Non-Returnable Items:​

• Digital downloads, software licenses, or personalized/custom-made products.

• Clearance or final-sale items (marked as such).

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2. Refund Process​

• Step 1:​ Contact me first at support@ridgesupply.clickto initiate a return.

• Step 2:​ Ship the item back to my address (I’ll provide a return label if the issue is my fault).

• Step 3:​ Once received and inspected, I’ll process your refund within 3 business days.

• Refunds​ will be issued to your original payment method​ and may take 3–7 business days to appear in your account.

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3. Non-Refundable Situations​

I cannot offer refunds for:

• Items returned after 30 days​ of delivery.

• Products damaged due to misuse, accidents, or improper care.

• Shipping costs (unless I made an error).

• Items without proof of purchase or missing original packaging.

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4. How to Request a Return​

Email me at support@ridgesupply.clickwith:

• Your Order Number​

• Reason for return​

• Photos​ of the item/packaging (if damaged or defective)

I’ll respond within 24 hours (Mon–Fri) with return instructions.

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Return Address​

📬 Ridge Supply​

407 Taylor St

Paragould, AR 72450

📞 +1 (220) 253-4443

⏰ Support Hours:​ Mon–Fri, 9:00 AM – 5:00 PM (CST)