Last Updated:​ 10 January 2026

I strive to deliver your orders safely and efficiently. This policy covers all shipments from Ridge Supply.

1. Shipping Carriers & Methods​

• Domestic (U.S.): Orders ship via USPS, FedEx, or UPS​ based on speed, cost, and destination.

• International: Carrier varies by destination (calculated at checkout). Duties/taxes may apply.

• Special Items​ (fragile/high-value): Packed securely with extra protection.

2. Processing Time​

• Orders placed Mon–Fri before 3:00 PM (CST)​ ship within 1–2 business days.

• Weekends/holidays: Processed next business day.

• Delays? I’ll notify you ASAP.

3. Shipping Timeframes​

• U.S. Domestic:

  • Standard: 3–7 business days

  • Expedited: 2–3 business days (extra fee)

• International: 7–21 business days (varies by location).

Note: Delays due to weather, customs, or carrier issues are beyond my control.

4. Shipping Costs​

• Free U.S. Shipping: Orders over $50​ (after discounts).

• Under $50**: Flat fee of **$4.99.

• Expedited/Rural: Additional fees apply (calculated at checkout).

• International: Costs display at checkout based on weight/destination.

5. Returns & Exchanges​

• My error​ (wrong/defective item): I cover return shipping.

• Change of mind: You pay return shipping; I cover replacement shipping.

• Undeliverable​ (incorrect address): Reshipping costs apply.

6. Tracking & Support​

• All orders include tracking​ (sent via email).

• Lost/damaged package? Email support@ridgesupply.clickwith order details.

7. Important Notes​

• Risk Transfer: Items are your responsibility once delivered.

• Address Accuracy: Double-check your shipping address!

• Policy Updates: Revised terms posted on ridgesupply.click.

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Contact Me​

📬 Ridge Supply​

407 Taylor St, Paragould, AR 72450

📞 +1 (220) 253-4443

📧 support@ridgesupply.click

⏰ Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (CST)